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FAQ

Looking for answers to your questions about our services?
For answers to all your questions regarding The Lemon Collection.
Visit our FAQ page.
  • What size should I order ?
    Please go by the following size grid. If you want a more opaque look, we suggest you move up to a bigger size.
    Size Height Weights
    S/M 4'10" - 5'4" 92-130lbs
    M/L 5'4" - 5'11" 130-170lbs
  • Can I change my order after placing it?
    We want you to be completely satisfied with your purchase. However, since we process orders as quickly as possible, once the order is confirmed, it may be difficult to change. If you would like to add to your order, please place your order with additions and email our customer service team at: lemoncollections@anewltd.com. We will waive this second shipping fee and combine the two orders.
  • Does The Lemon Collections ship internationally?
    Yes, we now ship internationally with a $30 flat rate to Canada and worldwide. We are not responsible for any duties or taxes you may be charged when receiving your order.
  • Do the pillows come inserted?
    Yes, all of our pillows come with a down insert
  • How does your one-size fit?
    Our one-size slippers fits US sizes 6-10
  • Can I return an item I bought on sale?
    No. All items bought on sale are final sale. This excludes items that were discounted using coupon codes from email sign up. What happens if I bought an item on sale and then you offer it at a lower price later on? Can I receive the difference in pricing? You will not receive the difference of price. All items are final price at the time of purchase. We do not issue refunds for price promotions.
  • What forms of payment do we accept?
    We accept Visa, American Express, Discover & Mastercard.
  • What is your return policy?
    Lemon Collections offers completely HASSLE-FREE returns!

    We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return or exchange your order to Lemon Collections within 15 days of the purchase date at NO COST to you! If you find a product to be defective, it can be returned at any time. If you need to exchange or return a product, please send the request to Lemoncollections@anewltd.com. Items must have their original tags and labels, and items must not appear to be worn or used.


    Holiday Returns

    All customers have until January 15th to exchange/ return gifts hassle free.
  • Have more question?
    If you have any other questions about us or your order, please click below to contact us! :)
    Contact Us
  • How are the mukluks/ slipper styles soled?
    Lemon leather sole on all mukluk styles Grippers on all other styles